Module 5 of 9
Coping with Hard Moments: Agitation, Aggression, and Sundowning
Understanding difficult behaviors as symptoms, not character — and specific ways to protect your own heart when caregiving turns hard in the moment.
When the Person You Love Frightens or Hurts You
Many caregivers experience a particular, rarely discussed grief: being yelled at, pushed, or accused by someone they love, during an episode of agitation or aggression brought on by the disease. This can be one of the most painful moments in caregiving — not just because it's frightening or physically difficult, but because it can feel like a betrayal by someone whose gentleness you relied on for years.
It helps to understand these behaviors as symptoms of the disease process, not a reflection of the person's feelings toward you or their underlying character. Aggression and agitation in dementia are frequently the person's way of expressing an unmet need or overwhelming feeling — pain, fear, confusion, overstimulation — that they no longer have the words to name directly. That doesn't make it less painful to be on the receiving end. It does mean the behavior is not a verdict on your relationship or on how much they love you.
Why Sundowning Happens
Many people with dementia become more confused, agitated, or anxious in the late afternoon and evening — a pattern often called sundowning. Its exact cause isn't fully understood, but it's thought to relate to fatigue, disruption to the body's internal clock, low light and lengthening shadows, and the accumulated strain of processing a confusing world all day.
Recognizing sundowning as a predictable pattern, rather than a random or personal event, can make it easier to plan around and less destabilizing when it arrives — and it can ease some of the grief of watching a harder version of them show up like clockwork each evening.
A Simple Framework: Describe, Investigate, Create, Evaluate
A widely used clinical framework for managing behavioral symptoms in dementia, often called DICE, offers a simple structure caregivers can borrow: Describe the behavior specifically — what happened, when, and where; Investigate possible causes, such as pain, hunger, overstimulation, a change in routine, or an unmet need; Create a response plan, adjusting the environment, routine, or your own approach; and Evaluate whether it helped.
This shifts your role in a hard moment from 'make it stop' to 'get curious about what's underneath it' — which can lower both the person's distress and your own.
Try This
During a hard moment, try to identify one possible unmet need first — pain, hunger, fatigue, overstimulation, needing the bathroom — before responding to the behavior itself.
If sundowning is a pattern, lower stimulation in the evening: dim transitions gradually, reduce background noise, and keep a consistent early-evening routine.
If you're able to safely step back for a moment during an aggressive episode, do. A little physical distance isn't giving up — it's regulating yourself so you can respond calmly.
Afterward, write down what happened using Describe, Investigate, Create, Evaluate. Over time, patterns often emerge that make future episodes more predictable.
Give yourself explicit permission to grieve being hurt or frightened by someone you love. That grief is real, even though you understand it isn't their fault.
A Moment to Reflect
Describe a recent hard moment. Looking back, what unmet need might have been underneath the behavior?
What is it like to hold both 'this isn't their fault' and 'this still hurt me' at the same time?
Who could you tell about a hard moment like this, if you haven't already?